Fast Food Services


Course Name: National Certificate: Fast Food Services (Full Qualification)

NQF Level: 3


Entrance Requirements:

  • It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.
  • Learners should have a basic comprehension of English.
  • Basic reading and writing skills are required.


46 weeks.


R26 600.00

Course Content:


  • Basic calculations.
  • Cleaning materials & equipment.
  • Customer care principles.
  • Different cooking methods.
  • Different fruit, vegetables & breads.
  • Different knives, utensils & equipment.
  • Different meat, poultry & fish cuts.
  • Health, hygiene, safety & security.
  • Layout, services & facilities of the organisation.
  • Payment methods.
  • Sectors of the Hospitality, Travel & Tourism Industry.
  • Stock management & storage.
  • Telephone etiquette.


  • Operate a computer.
  • Deal with customers.
  • Process incoming and outgoing telephone calls.
  • Display Cultural Awareness in dealing with Customers & Colleagues.
  • Communicate verbally.
  • Maintain effective working relationships with other members of staff.
  • Maintain health hygiene and professional appearance.
  • Prepare written communications.
  • Maintain hygiene in food preparation, cooking and storage.
  • Accept and store food deliveries.
  • Prepare and clear areas for table, counter and take-away service.
  • Provide a counter and take-away service.
  • Maintain secure working environment.
  • Maintain a safe working environment.
  • Conduct on-job coaching.
  • Operate a payment point and process payments.
  • Develop self within the job role.
  • Source information about self-employment opportunities.
  • Handle and record refunds.
  • Maintain customer satisfaction.
  • Maintain the receipt, storage and issue of goods.
  • Contribute to the identification of short term supply needs.
  • Maintain a cleaning programme for own area of responsibility.
  • Provide First Aid.
  • Monitor and maintain health, safety and security.


  • ¬†Questionnaires on theory.
  • Assignments on workplace implementation.
  • Practical assessment on all aspects of preparing, cooking and serving food in a fast food outlet, restaurant or cafeteria.


  • Drum Beat Academy and CATHSSETA Certificate.

What do I do now?

  • Fill in the quick contact form to the right and we’ll get back to you.
  • You can also phone us on:
    • Pretoria: 012 460 9585
    • Cape Town: 021 300 0690
    • Durban: 031 100 1168
    • Johannesburg: 011 568 0773
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