Event Support

SAQA / CATHSSETA ID:  67461 (Old ID 64470)

Course Name: FET Certificate : Event Support (Full Qualification)

NQF Level: 4


Entrance Requirements:

  • Communication at NQF Level 3
  • Mathematical Literacy at NQF Level 3


40 weeks.


R25 290.00

Course Content:


  • National and International events industry.
  • History and current developments in the events industry.
  • Different types of events contexts.
  • Events protocols.
  • Various events stakeholders.
  • Relevant legislation and regulations / permits.
  • Employment categories and functions.
  • Professional conduct and ethics.
  • Protocol relating to government, religious groups, royalty and foreign dignitaries.
  • Diversity in South African society.
  • Cultural awareness of various cultural groups in South Africa.
  • Relevant aspects of the South African Constitution.
  • Principles of customer service.
  • Qualitative and Quantitative research methodologies.
  • Methods for analysing research.
  • Different event genres.
  • Event genre terminology.
  • Different elements of an event.
  • Occupational health and safety.
  • Emergency requirements.
  • Method of preventing safety and emergency incidents.
  • Potential hazards.
  • Banking processes, including internet and manual banking.
  • Basic banking principles, including reconciling bank statements against cash book and credit card transactions.
  • South African culture, history, politics, geography and infrastructure and local area.
  • Strategies and methods for meeting customer needs and expectations.
  • Telephone techniques.
  • Programme design based on objectives.
  • Developing an operations plan for an event/recreation programme.
  • Various components of a business plan.
  • Different financial reports and the importance of financial reporting.


  • Operate in the national and international events industry.
  • Apply requirements associated with responsible events.
  • Operate within an events organisation.
  • Function in a Team.
  • Apply business protocol.
  • Apply professional conduct in the work place.
  • Adhere to codes of ethics in the work place.
  • Recognise customer dissatisfaction and take the appropriate action to resolve the situation.
  • Handle customer complaints.
  • Communicate with all customers in a friendly and courteous manner.
  • Accommodate and plan for diversity and special needs in a service environment.
  • Plan, conduct, evaluate and write a report on a research project.
  • Execute event support tasks according to the work schedule.
  • Evaluate the event from an operational perspective.
  • Assist in determining market attitude.
  • Perform administrative and support activities for a promotion.
  • Implement the policy to promote the prevention of safety and emergency incidents.
  • Manage emergency incidents.
  • Perform event security.
  • Direct crowds at an event.
  • Process petty cash transactions.
  • Process payments.
  • Process banking transactions.
  • Determine logistical requirements applicable to an event.
  • Co-ordinate logistical arrangements for an event.
  • Perform logistic administration for an event.
  • Implement and maintain personal and team task lists.
  • Arrange and finalise dates for a meeting/event.
  • Arrange and book venue and catering for a meeting/event.
  • Make travel, car hire and accommodation arrangements.
  • Assemble and distribute documentation for a meeting/event in good/sufficient time.
  • Perform a simple needs analysis to plan an event/community recreation programme.
  • Design a simple event/community recreation programme based on the results of the needs analysis.
  • Develop and implement an operation plan for a simple event/community recreation programme.
  • Prepare all entry/registration forms and tickets.
  • Prepare a budget for the event.
  • Develop a contingency plan.
  • Prepare a schedule/time table for a simple event/community recreation programme.
  • Co-ordinate the implementation of a simple event/community recreation programme.
  • Evaluate and review a simple event/community recreation programme.
  • Compile a business plan.
  • Monitor actual performance of the organisation against the budget.


  • Questionnaires on theory.
  • Assignments on workplace implementation.
  • Practical assessment on all aspects of research, design, planning, co-ordination & evaluation of an event.


  • Drum Beat Academy and CATHSSETA certificate.

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    • Pretoria: 012 460 9585
    • Cape Town: 021 300 0690
    • Durban: 031 100 1168
    • Johannesburg: 011 568 0773
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