Accommodation Services


Course Name: National Certificate: Accommodation Services (Full Qualification)

NQF Level: 2


Entrance Requirements:

  • It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.
  • Learners should have a basic comprehension of English.
  • Basic reading and writing skills are required.


45 weeks


R21 300.00

Course Content:


  • Basic calculations.Cleaning equipment & materials.
  • Customer care & principles.
  • Different linen & bed coverings.
  • Different floors & floor coverings.
  • Health, hygiene, safety and security.
  • Layout, services and facilities of organisation.
  • Sectors of the Hospitality, Travel and Tourism Industry.
  • Stock management.
  • Telephone etiquette.


  • Deal with customers.
  • Process incoming and outgoing telephone calls.
  • Display Cultural Awareness in dealing with Customers & Colleagues.
  • Maintain effective working relationships with other members of staff.
  • Perform basic calculations and communicate verbally and non-verbally.
  • Prepare beds and handle linen and bed coverings.
  • Service toilets and bathroom areas.
  • Service guest bedroom areas.
  • Clean floors and floor coverings.
  • Handle and store cleaning equipment and materials.
  • Handle and dispose of waste.
  • Maintain the housekeeping service.
  • Maintain a safe and secure working environment.
  • Conduct on-the-job coaching.
  • Develop self within the job role.
  • Source information about self-employment opportunities.
  • Maintain customer satisfaction.
  • Maintain the receipt, storage and issue of goods.
  • Contribute to the identification of short term supply needs.
  • Maintain the cleaning programme for own area of responsibility.
  • Induct new staff to the workplace.
  • Plan, organise & monitor work in own area of responsibility.
  • Monitor and maintain health, safety and security.
  • Maintain a preventative maintenance programme.
  • Control and order stock.


  • ¬†Questionnaires on theory.
  • Assignments on workplace implementation.
  • Practical assessment on providing and maintaining all aspects of accommodation services in a lodge, hotel or guesthouse.


  • Drum Beat Academy and CATHSSETA Certificate.

What do I do now?

  • Fill in the quick contact form to the right and we’ll get back to you.
  • You can also phone us on:
    • Pretoria: 012 460 9585
    • Cape Town: 021 300 0690
    • Durban: 031 100 1168
    • Johannesburg: 011 568 0773
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